TERMS & CONDITIONS

Last Updated: 1 February 2026

Welcome to Beauty Box UK (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your use of the website www.beautybox-uk.com and your purchase of goods from our online store. By accessing or using our website and placing an order, you agree to be bound by these Terms.

1. About Us

A Beauty Box Ltd operates as an online retailer selling consumer products to customers in the United Kingdom and the European Union with company number 17042743.

Contact details:

Address:

17 King Edwards Road

Ruislip

London

HA4 7AE

📧 Email: contacts@beautybox-uk.com
🌐 Website: www.beautybox-uk.com

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to place an order on this website.

3. Your Account

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account. You must ensure that all information provided is accurate and up to date.

4. Orders & Contract Formation

By placing an order, you make an offer to purchase products subject to these Terms.
A contract is formed once we send you an order confirmation email.
We reserve the right to refuse or cancel an order due to stock availability, pricing errors, or suspected fraudulent activity.

5. Prices & Payment

All prices are displayed in GBP (£) and include VAT where applicable.
Payment must be made using the payment methods available at checkout.
Payment is taken at the time of order confirmation.

6. Delivery & Shipping

Delivery Destinations: United Kingdom and European Union.

Estimated Delivery Times (from dispatch):

United Kingdom: Up to 3 working days
European Union (EU): Up to 7 working days

Working days are Monday to Friday, excluding UK public holidays.

Delivery times are estimates and may be affected by courier delays, customs processing, or circumstances beyond our control.

7. Returns & Refunds

Customers may request a return within 14 days of receiving their order.
Refunds will be issued within 5 working days of receiving and inspecting the returned goods.
Refunds are processed only if items are returned in their original condition and without damage.
Refunds are issued to the original payment method.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

8. Faulty or Incorrect Goods

If you receive faulty, damaged, or incorrect goods, please contact us within 14 days of delivery at contacts@beautybox-uk.com. We may request photographic evidence before arranging a replacement or refund.

9. Consumer Rights

These Terms do not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

10. Limitation of Liability

To the maximum extent permitted by law, Beauty Box UK shall not be liable for any indirect, incidental, or consequential losses. Our total liability shall not exceed the value of the order placed.

11. Intellectual Property

All content on www.beautybox-uk.com, including text, images, logos, and designs, is the property of Beauty Box UK and may not be used without prior written permission.

12. Privacy & Data Protection

Personal data is processed in accordance with our Privacy Policy and UK GDPR requirements.

13. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We may update these Terms at any time. The most current version will always be available on www.beautybox-uk.com.

Shipping Policy

for www.beautybox-uk.com

Last updated: 1 February 2026

This Shipping Policy explains how orders placed on www.beautybox-uk.com are processed, shipped, and delivered. By placing an order with Beauty Box UK, you agree to the terms outlined below.

1. Shipping Destinations

Beauty Box UK currently ships to:

United Kingdom
European Union (EU)

If your location is not available at checkout, we are unable to deliver to that destination at this time.

2. Order Processing

Orders are processed on working days only (Monday to Friday, excluding UK public holidays).
Orders are prepared for dispatch after successful payment confirmation.
You will receive an order confirmation email once your purchase has been completed.

3. Delivery Times

Delivery times are estimated from the date of dispatch and may vary due to external factors.

United Kingdom:
Delivery takes up to 3 working days.
European Union (EU):
Delivery takes up to 7 working days.

These delivery times are estimates and not guaranteed.

4. Shipping Costs

Shipping fees are calculated and displayed at checkout before payment is completed.
Any customs duties, taxes, or import charges for EU deliveries are the responsibility of the customer.

5. Tracking Information

Tracking details will be provided by email where available.
Tracking availability depends on the shipping method selected at checkout.

6. Delays

Beauty Box UK is not responsible for delays caused by:

Courier or postal service disruptions
Customs inspections or clearance delays
Incorrect or incomplete delivery information provided by the customer

If your order has not arrived within the estimated delivery time, please contact us using the details below.

7. Incorrect Delivery Address

Customers are responsible for ensuring that delivery details are accurate.
If an order is returned to us due to an incorrect address, additional shipping charges may apply for re-delivery.

8. Lost or Missing Parcels

If a parcel is confirmed as lost during transit, we will investigate the issue with the courier. Where appropriate, a replacement or refund will be issued in line with our Terms & Conditions.