Returns & Refunds Policy

Returns & Refunds Policy

for www.beautybox-uk.com

Last updated: 1 February 2026

This Returns & Refunds Policy applies to all purchases made through www.beautybox-uk.com. By placing an order with Beauty Box UK, you agree to the terms outlined below.

1. Right to Return

In line with UK consumer law, customers have the right to request a return within 14 days of receiving their order, subject to the conditions stated in this policy.

2. Conditions for Returns

To be eligible for a return and refund:

  • Items must be returned in their original condition

  • Items must be unused, undamaged, and complete

  • Original packaging, labels, and accessories must be included

  • Items must show no signs of wear, alteration, or misuse

  • Proof of purchase (order number or receipt) must be provided

Beauty Box UK reserves the right to refuse returns that do not meet these conditions.

3. How to Request a Return

To initiate a return, please contact us at:

📧 Email: contacts@beautybox-uk.com

Please include:

  • Your order number

  • The item(s) you wish to return

  • Reason for return

Return instructions will be provided once your request is approved.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  • We strongly recommend using a tracked and insured delivery service.

  • Beauty Box UK is not responsible for items lost or damaged during return transit.

5. Refunds

  • Refunds are issued within 5 working days of receiving and inspecting the returned goods.

  • Refunds are processed only if goods are returned in their original condition and without damage.

  • Refunds are made to the original payment method used at checkout.

  • Original shipping charges are non-refundable unless the return is due to our error.

6. Faulty or Damaged Items

If you receive an item that is faulty, damaged, or incorrect:

  • Notify us within 14 days of delivery

  • Provide clear photos and a description of the issue

Once verified, we will arrange a replacement or a full refund, including return postage where applicable.

7. Non-Returnable Items

Unless required by law, we cannot accept returns for:

  • Items damaged due to misuse or negligence

  • Items returned outside the permitted return period

  • Items returned without original packaging or proof of purchase

8. Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.

9. Contact Information

A Beauty Box Ltd operates as an online retailer selling consumer products to customers in the United Kingdom and the European Union with company number 17042743.

Contact details:

Address:

17 King Edwards Road

Ruislip

London

HA4 7AE


📧 Email: contacts@beautybox-uk.com
🌐 Website: www.beautybox-uk.com